Covid-19 Concerns

For health advice and information regarding Covid-19 please visit NHS Inform - Covid-19.

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Appointments

Our routine GP appointments are bookable up to 4 weeks ahead, and can be either face to face or over the telephone.

Face to face appointments are 10 minutes long.

To arrange an appointment please contact the Practice on 888240. 

If you wish to speak to a particular doctor please inform the Receptionist and they will let you know if this is possible.

We offer extended hours surgeries on Monday evenings, Thursday mornings and some Wednesday evenings.  

Requests for urgent, on the day appointments are triaged by the Practice Team. Please contact the Practice as close to 8.30am as you are able for urgent appointments.

Demand for appointments continues to increase and Mondays are consistently our busiest day.  Our GP Triage system aims to prioritise patients who are unable to wait for a routine appointment by offering a review or response to your issue by a GP on the same day.

You can help us by not calling on a Monday if your concern is non urgent or can safely wait till later in the week.  We would request that all appointment and visit requests on a Monday be made prior to midday in order for us to safely plan this work.  After midday we can only offer review of clinically urgent problem.

You can also help by remembering to cancel any appointment that are no longer needed so they can be offered to other patients.

Our Receptionists will ask you what your appointment is for.  Please don't be offended by this.  They are trained to assist you and simply asking so that they can ensure you can be dealt with by the most appropriate member of our team.  Please see our Reception Triage page for more information.

Please be patient and kind to our Reception staff. They are doing their best under enormous pressure.

Thank you for your understanding.

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Masks and Social Distancing

You are no longer required to wear a face mask when attending your appointment, however there are masks available in through the front door of the Balfour if you wish.  Hand sanitiser is also available.  

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Cancellations

It is important that you inform the Reception Staff if you no longer need your phone appointment or are unable to attend the Practice for your appointment in person.  This will allow that appointment to be offered to another patient.

If you frequently fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointments.  Persistent defaulters may be removed from the list.

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If you are late

Please attend your appointment on time, if you are 10 minutes or more late we will ask you to re-book.

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Premises

Our premises provide suitable access for all disabled patients.

Should you require a wheelchair for your appointment there are ones available at the main entrance of The Balfour.

A Hearing Loop is also available at the Reception Desk.

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Translation Services

Non-English speaking patients can request assistance from a translator using the Language Line.  

Patients who use British Sign Language (BSL) can request assistance from an interpretor using SignLive.

Please ask at Reception if you would like to use either of these services during your appointment.

 
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